Frequently Asked Questions
We are specialists in travel to Italy and can create the trip a lifetime for you.
WHY USE THE ITALIAN CONCIERGE TO PLAN MY VACATION TO ITALY?
We are not a typical travel agency. Why? Because we love Italy and have spent twentyone years investigating Italy and only Italy. We are a tour operator and travel planner who designs custom itineraries for our clients exclusively in Italy. We do not buy packages from other agencies, we do not sell other companies products. We design each and every itinerary with your needs in mind and based on our personal experience. We have confidence in personally having met your driver and your tour guide. We have explored every corner of the country, and have visited and experienced a tremendous variety of hotels, historic sites, and places. In fact, we no longer need a map ! We have amassed resources from the mountains to the sea, from the Adriatic to the Mediterranean, and make sure we meet each and every one of our suppliers. We visit hotels in all categories to test the beds, take the tours, drive the roads, and of course, taste the wines. Our vetted suppliers have a proven track record and offer top of the line services and experiences.
WHAT DO WE OFFER?
We offer custom trip planning for clients who are travelling exclusively in Italy. We offer complete itineraries for Incentive programs all over the country. To begin the planning process, we require a signed contract and nonrefundable fee which will be applied 100% to the trip cost.
FULL SERVICE CUSTOM VACATION PLANNING
We provide all arrangements to make your vacation easy and worryfree. From meet and greet services at airports and train stations, to english speaking drivers and licensed historic tour guides, cooking lessons, and winery tours, you select the components that you would like to experience and we build your dream trip for you. We will craft a unique itinerary just for you which will be sold to you for one price. We will pay all the vendors in Italy for you. Please take note, our custom vacation plans will not be itemized.
Once under contract, we draft a proposal for you to review and continue to modify it until you are pleased. When you have agreed to the itinerary, your only two tasks are to obtain your flights, and choose your hotels and we'll do all the rest. Prior to your departure you will receive an Epacket of travel documents. Sorry, we only accept full service planning when hotel reservations are part of the itinerary.
For those who wish to "do it yourself" but just need information to cut down your research time, we offer three hours of consultation whereby we provide the information and you take charge of confirmations and payments of all arrangements.
CAN YOU SEND ME A BROCHURE?
We would be happy to send you our brochure, just complete the “Contact us” form on this website.
CAN YOU HELP ME WITH MY AIR RESERVATIONS?
We can make a recommendation as to which airport to arrive and depart from but we do not sell air.
CAN YOU HELP ME PLAN A ONE DAY SIGHTSEEING OR ONE NIGHT ACCOMMODATION OR AN CRUISE SHORE EXCURSION?
As you might imagine, it is not cost effective for us to arrange a one day experience. For cruisers, we will assist you with shore excursions from your ship if it is in conjunction with a pre and or post tour package.
WE ALREADY HAVE OUR HOTELS RESERVED, CAN YOU HELP US WITH THE REMAINDER OF OUR DETAILS?
It takes a lot of work to plan and follow your itinerary. Due to the amount of time involved we prefer to orchestrate the entire itinerary which includes the hotel reservations, and do not accept assignments where only the guides, drivers, and special arrangements are needed.
DO YOU OFFER PACKAGE TOURS?
We sell itineraries predominately to the luxury traveler. If you would like a private tour, we will happily design a custom luxury small group itinerary just for you.
DO YOU PLAN WEDDINGS and BIRTHDAY PARTIES and cater to incentive groups?
Absolutely, we can plan any size group celebration in Italy for you such as birthday parties, weddings, and incentive trips and conferences. These exclusive group experiences can be escorted or self directed. It is entirely up to you.
DO YOU RENT VILLAS?
Yes, we have personally visited many villas and apartments in Tuscany, Amalfi Coast, and Lake Como, and can recommend the perfect place for you to have your next reunion. Contact us to discuss what options best suit your group and budget.
DO YOU REQUIRE A DEPOSIT?
Yes, services commence with a signed contract and nonrefundable fee which will be applied 100% towards your full service itinerary.
WHEN IS FINAL PAYMENT DUE?
Final Payment is due 60 days before your departure.
HOW CAN I PAY?
We prefer personal checks and bank wires however will accept all credit cards.
DO YOU PROVIDE A BREAKDOWN OF COSTS?
No, we do not provide cost breakdowns.
DO YOU CHARGE A TRIP PLANNING FEE?
Yes, in order to take advantage of our expertise planning a custom itinerary, we do charge a trip planning fee.
WHAT IS THE COST OF MY TRIP?
We do not know the cost of your itinerary until you select the components that are in it. We can provide you with a nonbinding estimate prior to signing the contract and once you have defined the scope of work. A custom Itinerary for two begins at approximately EU1300 + per day. Variables to affect cost include: transportation ( public or private), historic guides, quality of hotels and room categories selected, meet and greet, escorted private licensed historic guides, and many other factors.
ARE YOU LICENSED?
We are an accredited Travel Agency of IATA ( International Air Transport Association).
HOW DO WE BEGIN?
We begin by setting a time for a free 20 minute consultation whereby we both ask questions to help identify your travel desires and to explain how we work with our clients. . To continue, we require a signed contract and nonrefundable retainer. Call us now to set up a time to begin the process. 1888 674 3311.
DO WE WORK WITH TRAVEL AGENCIES?
Yes, we are always happy to collaborate with other IATA holding travel agencies.