Frequently Asked Questions

Joyce Falcone The Italian Concierge- specialists in LUXURY travel PACKAGES to Italy


WHY USE THE ITALIAN CONCIERGE TO PLAN MY VACATION TO ITALY?

The company of Joyce Falcone -The Italian Concierge is a tour operator who design and create custom packages for the luxury traveler be they individuals, couples, families, groups.

For twenty seven year Joyce Falcone has traveled in Italy and only Italy. She  has explored every corner of the country, and has visited and experienced a variety of hotels, historic sites, dining establishments  and  general places of interests and  she has amassed resources from the mountains to the seas, from the Adriatic to the Mediterranean.

During our quest for more we meet and vet each and every one of our collaborators.  We visit hotels 4 and 5 star categories   test the beds, take the tours, drive the roads,  hike the trails, ski the runs and taste the wines and local cuisine  to be able to report to you with updated information.   Our vetted suppliers have a proven track record and offer top of the line services and experiences.

We design each and every itinerary with your needs in mind and based on our personal experience. We have confidence in personally having met your driver and  your tour guide and knowing that they will treat you like theirlong time friends or family.

WHAT DO WE OFFER?

We offer customized vacation packages designed and crafted  in Italy  to your specifications just for you.    Our range of services include just about anything  else on your wish list. We offer a consultation call of 20 minutes  to explain our process of how we craft trips and to learn about your interests. Then to begin the planning process, we require a signed contract and nonrefundable fee which will be applied 100% to the trip cost.

FULL SERVICE CUSTOMIZED VACATION PLANNING 

 We provide all land arrangements and  make your vacation easy and worryfree.  From meet and greet services at airports and train stations, to english speaking drivers and licensed historic tour guides,  cooking lessons, and winery tours,  you select the components that you would like to experience and we build a dream trip for you that works with the budget that you have in mind too. . We will craft a unique itinerary just for you which will be sold on  per person or per family, or per group basis. Please take note that our custom vacations are sold in a package format. 

Once under contract, we draft a proposal for you to review and continue to modify it until you are pleased.  When you have agreed to the itinerary,  your only two tasks are to obtain your flights, and choose your hotels and we'll do all the rest.  Prior to your departure you will receive an  Epacket of travel documents.  Sorry, we only accept full service planning when hotel reservations are part of the itinerary.


CAN YOU SEND ME A BROCHURE?

We would be happy to send you our brochure,  just complete the “Contact us” form on this website.


CAN YOU HELP ME WITH MY AIR RESERVATIONS?

We can make a recommendation as to which airport to arrive and depart from but we do not sell airline tickets 


CAN YOU HELP ME PLAN A ONE DAY SIGHTSEEING OR ONE NIGHT ACCOMMODATION OR AN CRUISE SHORE EXCURSION?

As you might imagine, it is not cost effective for us to arrange a one day experience. For cruisers, we will assist you with shore excursions from your ship if it is in conjunction with a pre and or post tour package which includes hotels. 


WE ALREADY HAVE OUR HOTELS RESERVED, CAN YOU HELP US WITH THE REMAINDER OF OUR DETAILS?

It takes a lot of work to plan and follow your itinerary. Due to the amount of time involved we prefer to orchestrate the entire itinerary which includes the hotel reservations, and do not accept assignments where only the guides, drivers, and special arrangements are needed. 


DO YOU PLAN WEDDINGS and BIRTHDAY PARTIES and cater to incentive groups?

Absolutely, we can plan any size group celebration in Italy for you such as birthday parties, weddings, and incentive trips and  conferences. These exclusive group experiences can be escorted or self directed. It is entirely up to you.


DO YOU RENT VILLAS?

Yes, we have personally visited many villas and apartments in Tuscany, Amalfi Coast, and Lake Como, and can recommend the perfect place for you to have your next reunion. Contact us to discuss what options best suit your group and budget.


DO YOU REQUIRE A DEPOSIT?

Yes, services commence with a signed contract and nonrefundable retainer which will be  applied  100% towards your full service itinerary.


WHEN IS FINAL PAYMENT DUE?

Final Payment is due 60 days before your departure.


HOW CAN I PAY?

We prefer certified  checks and bank wires however  accept all credit cards.


DO YOU PROVIDE A BREAKDOWN OF COSTS?

Our custom vacations are sold in a package,  we do not provide cost breakdowns.


DO YOU CHARGE A TRIP PLANNING FEE?

Yes in order to take advantage of our expertise we charge a fee.  Fee is based on the needs and number of travelers in your request.


WHAT IS THE COST OF MY TRIP?

We do not know the cost of your itinerary until you select the components that are in it. Once under contract, we will draft a proposal and will make three modifications until you are happy with the result.  Once you agree to the pace, we send you hotels to select from and discuss your activities.   We will be able to price your itinerary once we have completed this process.  If you are not satisfied we can still make modifications to the plan. You are not obliged to accept a trip until you agree. 

An eight  night custom package for two  people in one room , mid level quality  with some accessories and events  ie.  four star hotels with view rooms, private drivers, some tour guides, can cost approximately  EU10,500+/- .  

Costiera Amalfitana , Capri or the Grand canale  in Venice, and Lake Como   tend to have have an increased cost 10-20% higher .  Other variables to affect cost include:  transportation ( public or private), historic guides, quality of hotels and room categories selected, meet and greet, increased number of escorted private licensed historic guides. 


ARE YOU LICENSED?

We are an accredited Travel Agency of IATA ( International Air Transport Association).


HOW DO WE BEGIN?

To begin,  just return to the home page to clink  “ Schedule a call Button” to set up a call with one of our agents.  During the call we will explain how our process works and will ask about your vacation plan.   

To progress further and start the designing process with a proposal we require a signed contract and  nonrefundable retainer.


DO WE WORK WITH TRAVEL AGENCIES?

Yes, we are always happy to collaborate with other IATA holding travel agencies.  


Accolades

2008 - 2012 CONDÉ NAST TRAVELER ITALY SPECIALIST

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2009 - 2020 TRAVEL + LEISURE A-LIST

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