Frequently Asked Questions
We are specialists in travel to Italy and can create the trip a lifetime for you.
WHY USE THE ITALIAN CONCIERGE TO PLAN MY VACATION TO ITALY?
We are not a typical travel agency. Why? Because we have spent twentyfour years investigating Italy and only Italy. We are a tour operator and travel planner who designs custom itineraries for our clients exclusively in Italy. We do not buy packages from other agencies, we do not sell other companies products. We design each and every itinerary with your needs in mind and based on our personal experience. We have confidence in personally having met your driver and your tour guide and knowing that they will treat you like theirlong time friends or family. We have explored every corner of the country, and have visited and experienced a tremendous variety of hotels, historic sites, dining establishments and general places of interests. In fact, we no longer need a map ! We have amassed resources from the mountains to the seas, from the Adriatic to the Mediterranean, and to make sure we meet and vet each and every one of our suppliers. We visit hotels in all categories to test the beds, take the tours, drive the roads, and of course, taste the wines. Our vetted suppliers have a proven track record and offer top of the line services and experiences.
WHAT DO WE OFFER?
We offer customized vacation planning and we create tailor- made itineraries in Italy just for you and to your specifications. Our range of services include honeymoons, family vacations, incentive programs, corporate travel, small groups, villa rentals, birthdays, anniversaries and just about anything else on your wish list. To begin the planning process, we require a signed contract and nonrefundable fee which will be applied 100% to the trip cost.
FULL SERVICE CUSTOMIZED VACATION PLANNING
We provide all land arrangements and make your vacation easy and worryfree. From meet and greet services at airports and train stations, to english speaking drivers and licensed historic tour guides, cooking lessons, and winery tours, you select the components that you would like to experience and we build a dream trip for you that works with the budget that you have in mind too. . We will craft a unique itinerary just for you which will be sold on per person or per family, or per group basis. Please take note that our custom vacations are sold in a package format.
Once under contract, we draft a proposal for you to review and continue to modify it until you are pleased. When you have agreed to the itinerary, your only two tasks are to obtain your flights, and choose your hotels and we'll do all the rest. Prior to your departure you will receive an Epacket of travel documents. Sorry, we only accept full service planning when hotel reservations are part of the itinerary.
CAN YOU SEND ME A BROCHURE?
We would be happy to send you our brochure, just complete the “Contact us” form on this website.
CAN YOU HELP ME WITH MY AIR RESERVATIONS?
We can make a recommendation as to which airport to arrive and depart from but we do not sell airline tickets
CAN YOU HELP ME PLAN A ONE DAY SIGHTSEEING OR ONE NIGHT ACCOMMODATION OR AN CRUISE SHORE EXCURSION?
As you might imagine, it is not cost effective for us to arrange a one day experience. For cruisers, we will assist you with shore excursions from your ship if it is in conjunction with a pre and or post tour package which includes hotels.
WE ALREADY HAVE OUR HOTELS RESERVED, CAN YOU HELP US WITH THE REMAINDER OF OUR DETAILS?
It takes a lot of work to plan and follow your itinerary. Due to the amount of time involved we prefer to orchestrate the entire itinerary which includes the hotel reservations, and do not accept assignments where only the guides, drivers, and special arrangements are needed.
DO YOU OFFER PACKAGE TOURS?
We do offer fully escorted package tours and in 2021 we are offering two of them.! We are offering a small group luxury trip to Puglia and the Amalfi Coastline. July 9- 16, 2021. And a second small group tour we call "The Bocelli Tour-" Florence- Lucca and Liguria July 19-26, 2021. whcih includes top seating at Andrea Bocellis concert in Lajaitico Tuscany. The majority of what we do sell are customized vacations to your specifications for the luxury traveler. If you would like a private tour, either escorted or unescorted, we will happily design a custom luxury small group itinerary just for you.
DO YOU PLAN WEDDINGS and BIRTHDAY PARTIES and cater to incentive groups?
Absolutely, we can plan any size group celebration in Italy for you such as birthday parties, weddings, and incentive trips and conferences. These exclusive group experiences can be escorted or self directed. It is entirely up to you.
DO YOU RENT VILLAS?
Yes, we have personally visited many villas and apartments in Tuscany, Amalfi Coast, and Lake Como, and can recommend the perfect place for you to have your next reunion. Contact us to discuss what options best suit your group and budget.
DO YOU REQUIRE A DEPOSIT?
Yes, services commence with a signed contract and nonrefundable retainer which will be applied 100% towards your full service itinerary.
WHEN IS FINAL PAYMENT DUE?
Final Payment is due 60 days before your departure.
HOW CAN I PAY?
We prefer personal checks and bank wires however will accept all credit cards.
DO YOU PROVIDE A BREAKDOWN OF COSTS?
Our custom vacations are sold in a package, we do not provide cost breakdowns.
DO YOU CHARGE A TRIP PLANNING FEE?
Yes, in order to take advantage of our expertise planning a custom itinerary, we do charge a trip planning fee.
WHAT IS THE COST OF MY TRIP?
We do not know the cost of your itinerary until you select the components that are in it. We can provide you with a nonbinding estimate prior to signing the contract once we understand more clearly the scope of work. A mid range custom Itinerary for two erople in one room with some package "frills" ie. four star hotels with view rooms, private drivers, some tour guides,you should plan to spend EU10,000 for 7-8 nights. Keep in mind that certain areas such as the Costiera Amalfitana , and Capri or the Grand canale in Venice tend to have have some of the highest priced rooms in Italy during high season. Other Variables to affect cost include: transportation ( public or private), historic guides, quality of hotels and room categories selected, meet and greet, escorted private licensed historic guides, and many other factors.
ARE YOU LICENSED?
We are an accredited Travel Agency of IATA ( International Air Transport Association).
HOW DO WE BEGIN?
We begin by setting a time for a free 20 minute consultation whereby we both ask questions to help identify your travel desires and to explain how we work with our clients. . To continue after that we will require a signed contract and nonrefundable retainer. Call us now to set up a time to begin the process. 1888 674 3311.
DO WE WORK WITH TRAVEL AGENCIES?
Yes, we are always happy to collaborate with other IATA holding travel agencies.